Return and Refund Declaration

 

Every order from RollingStar has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.

 

Situations When We Refund

 

1.Product issues

 

We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

 

2.Item out of stock

 

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by e-Mail. We will offer you the choice to either refund or wait for stock.

 

3.PayPal Issues

 

If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

 

Return Process

 

Please include the following information in the return package :

① Order number and product SKU of the item(s) you want to return.

 

② Shipping label (outside the package).

 

③ Reasons for return.

 

Please e-Mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by e-Mail.

 

We will refund you after we have received your package and inspected it.

 

2.Return Announcement

 

① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds.

 

② Please contact us no later than 14 days after you have received your order.

 

③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

 

④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

 

⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.

 

⑥ For orders shipped to Brazil or Russia, you can contact our customer service and request a return of your purchase within 40 days after shipment. RollingStar.com reserves the right to the final decision on the interpretation of these return policies.

 

Shipping Fee:

 

Customers will only be charged once for shipping costs (this includes returns);

No-restocking to be charged to the consumers for the return of the product.

 

Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.